Get in Touch With Us
This page is for reaching the editorial team behind Canadian Sports Betting Sites. We research and rank online sportsbooks that accept Canadian bettors, and reader messages — corrections, disputes over something we published, questions about a payout process — are a large part of how those rankings stay accurate. Email is the only channel we run, and a person reads every message.
Email the Editorial Team
Write to us at [email protected]. We aim to reply within two working days. Longer research questions — for example, checking a bonus term against what an operator currently advertises — can take longer, and we would rather answer properly than quickly.
To save a round trip, include the following where it applies:
- The page you are writing about, and the section or heading on it.
- The sportsbook involved, named exactly as it appears on the site.
- What you saw versus what we published — a screenshot of a bonus term or odds screen settles most corrections immediately.
- Your province or territory, if the question touches availability, payments or eligibility.
- Dates, if the issue is a timing one such as a withdrawal that has not landed.
Please do not send account numbers, passwords, full card numbers, crypto private keys or copies of identity documents. We never need them, and we cannot act on them.
Before You Write: What We Can and Cannot Do
We are an independent comparison publisher. We are not a sportsbook, we do not hold accounts on your behalf, and we have no access to operator systems.
| What we can help with | What only the sportsbook can do |
|---|---|
| Explaining how a bonus, rollover or payout process generally works | Applying, extending or reinstating a bonus on your account |
| Correcting something inaccurate or out of date on our pages | Releasing a pending withdrawal or clearing KYC checks |
| Recording your experience with an operator we list | Settling a disputed bet or voiding a market |
| Pointing you to the right escalation route, including the operator's licensing body | Closing, limiting or reopening your account |
If your problem is with a specific account, contact that sportsbook's own support first and keep the ticket reference. If it goes nowhere, tell us — a pattern of unresolved payout complaints is exactly the kind of evidence that moves an operator down our list.
How Commercial Relationships Work Here
Some links on Canadian Sports Betting Sites are commercial, and the publisher may earn a commission when a reader opens an account through them. That funds the research. It does not buy a position, a rating or a favourable write-up, and it does not stop us publishing a limitation. If you think a review reads like an advert, say so in an email and point to the sentence — that is a fair challenge and we will answer it.
Operator and Partnership Enquiries
If you represent a sportsbook, affiliate programme or agency, use the same address and put the brand name in the subject line. A few things worth knowing before you write:
- Listings are editorial decisions. A commercial agreement is a separate conversation and never a condition of coverage.
- We do not publish supplied copy, guest posts or press releases as editorial content.
- Factual corrections from operators are welcome and handled the same way as reader corrections — send the evidence, not the marketing.
- Changes to terms, limits, payment methods or withdrawal processing should be sent with an effective date so we can timestamp the update.
Questions Readers Send Us Most
Recurring questions shape what we publish, so it helps to know which ones keep arriving. These are the clusters:
Pricing and markets
Readers ask which books price NHL and NFL closest to market, where reduced juice actually applies rather than being advertised, and which sites carry deep coverage of same-game parlays, player props, futures and live in-play markets on hockey, basketball, baseball, soccer, golf, MMA and horse racing through a racebook. We answer these in general terms and point to the relevant review — we do not quote a number we have not verified on the day.
Bonus terms
The headline is never the whole story. Instant Casino advertises up to 40% extra on combo bets, Ivibet a sport bonus up to €150, Betninja a welcome offer up to $2,500 plus 100 free spins, 5bet a C$45 free bet for C$30, and Skycrown a 450% welcome bonus. Every one of those carries qualifying stakes, minimum odds, rollover and expiry conditions set by the operator, and some are denominated in a currency other than CAD, which introduces a conversion. If you email us asking whether a bonus is worth claiming, the answer depends on those terms — read them on the operator's page first, then ask us about anything ambiguous.
Money in and money out
Questions about Interac, bank cards, bank wire, money transfer, voucher and player transfer options, and crypto deposits and payouts are constant. So are questions about withdrawal fees, payout limits, verification requirements and why a first withdrawal takes longer than the second. We can explain the usual mechanics and what to check in an operator's cashier terms; we cannot promise a processing time, because only the sportsbook controls that.
Beyond the sportsbook
Most of the brands we cover run casino and live-dealer products alongside betting, and some run poker — CoinPoker, DisCasino, WSM Casino, VegasHero and Wintino all sit in that overlap. Those products have separate bonuses, separate wagering rules and sometimes a separate balance from your sports wallet. If you are writing about a bonus, tell us whether it was a sports or casino offer; the terms differ.
Eligibility, Regulation and the Limits of Our Advice
The sportsbooks featured on Canadian Sports Betting Sites accept bettors across Canada and operate under international licences. They are not licensed by a Canadian provincial regulator, and an international licence is not approval by any Canadian government body. Provincially regulated betting exists separately, and availability, rules and the minimum legal age vary by province and territory — 18 in some, 19 in others. Check the rules where you live before opening an account.
That framework shapes what we can tell you by email. We can explain how a licensing authority's complaints process generally works and where to find it in an operator's footer. We cannot give legal advice, we cannot confirm whether a particular site is permitted for you personally, and we do not help anyone under the legal age in their province open an account.
If Betting Has Stopped Being Fun
If your message is about control rather than a sportsbook dispute, say so and we will keep the reply short and practical. Deposit limits, loss limits, time-outs and self-exclusion are available at operator level and are worth setting before you need them, not after. Free, confidential help is available in every province through provincial problem-gambling helplines and services such as ConnexOntario. Please contact them directly if you need support now — we are a publisher, not a counselling service, and a same-day conversation with someone qualified is worth more than an email from us.
Corrections, Complaints and How We Handle Them
Accuracy complaints go to the editor who wrote the page. We check the claim against the operator's current published terms, correct anything wrong, and note the date of the check. Our reviews are research-based: we verify what operators publish and track reputation and payment history over time. We do not claim to have deposited, wagered or withdrawn at these sites, and our ratings are editorial judgements, not customer-review averages. If we get something wrong, we would rather hear it from you than leave it standing.
Readers arriving from our coverage of other markets, including casinos outside the GamStop scheme, can use the same address — just flag which section your message relates to.
Short version: email [email protected], include the page and the sportsbook, skip the personal account details, and expect a reply from a person within a couple of working days. Fact-checked Sep 25, 2026 by Sean McKenzie.